Contact us

We're Here to Help 🐾

Have a question about your order, a product, or anything else? Our team is happy to assist you.

📧 Email Us

Send us a message at support@calivo.com.co and we'll get back to you within 24–48 hours, Monday through Friday.

⏱ Response Times

We aim to respond to all inquiries within 1–2 business days. During busy periods, it may take a little longer — we appreciate your patience.

📦 Order Questions

If you have a question about an existing order, please include your order number in your message so we can assist you faster.

🌍 International Customers

We ship to over 29 countries worldwide. If you have questions about delivery times or customs, don't hesitate to reach out.

At Calivo, every pet deserves the best — and so does their owner.

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

Get in touch

We're available 24/7 to assist. Just let us know what we can help you with and we'll do our best.

We'll aim to get back to you within 24 hours.

Where are we?

Although most of our trade is online via our website, we do have three outlets across the US to make returns that bit easier for you.

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  • WELL TRUSTED
    Over 100k customers
  • SUPER FAST
    With Express delivery
  • EXPERT HELP
    Seven days a week
  • BEST PRICES
    Unbeatable value